Archive for the ‘differentiation’ Category

Advertising Insights by Kirit JAsani

April 11, 2016
KJKJ

Kirit JAsani

If something is easy to reach, we tend to use it frequently. That is true with information also. In past 7 months, I have shared information with you on branding and advertising by writing various topics on my blog. I hope; this information would have been of some help to you. However, it is quite possible, for some reasons you may not get connected to my blog precisely when you want to refer a particular post. So, I have prepared a PDF mini book of past 12 posts. Just download it and keep in your PC or iBooks and refer it as and when required.

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TOTAL VISITS OF THIS PAGE

Following 12 points are covered in this PDF mini book.

  1. How to use customer testimonial in ad?
  2. The power of simple visual
  3. What if your brand name is inspired by a product subcategory?
  4. Demonstrate your key feature visually
  5. Perceived leader is always winner
  6. How long you should continue with same visual?
  7. Should PR precede advertisement?
  8. Is a good brief reason of good work?
  9. It’s Shockvertising!
  10. In Marketing Perception is everything
  11. The critical decision in marketing, line-extension or new brand launch
  12. Marketing lesson in RSS’ move from shorts to trousers

 

Marketing lesson in RSS’ move from shorts to trousers

March 21, 2016
Kirit JAsani

Kirit JAsani

In their three-day annual meeting of Akhil Bharatiya Pratinidhi Sabha, the highest decision-making body of the RSS (The Rashtriya Swayamsevak Sangh), decision is taken to phase out their traditional Khakhi shorts. Now, Swayamsevak will wear wood brown/coffee colour trousers. The core reason presented for this change is to remain in tune with the time and trend. This decision also reflects that RSS is very democratic and accepts changes.

RSSWhatever the reason may be, let’s we focus on the marketing aspect of this development. Take a simplest form of exercise, what comes to your mind when you think of RSS? Khakhi Shorts or popularly known ‘Khakhi Chaddi’ would be the answer from most of the people. Whether anyone agrees or not, but these Khakhi Shorts are inseparable visual of RSS. It has stayed with RSS for last 91 years! Till 1940, the uniform of the RSS was all khakhi, both shirt and shorts. The khakhi shirt was replaced with white shirts and then the leather shoes replaced with long boots in 1973. In 2010, RSS replaced the leather belt with ordinary belt. That means the only unchanged element is ‘Khakhi Chaddi’.

Now try to think about other organizations with Khakhi Shorts. Hardly anybody would be able to recall another organization or institute, right? That means Khakhi Shorts are uniquely identified with RSS. It acts as a visual hammer for RSS. From marketing point of view, if the target audience can identify a brand with a particular visual, that brand would enjoy high mindshare and top of the mind recall. If you see someone dressed in White Shirt and Khakhi Short it may induce you to ask, ‘Hey, are you visiting any RSS Shakha? Likewise, this unique association has worked for millions of people in identifying Swayamsevak of RSS.

Now, imagine a scenario down the line six-month hereafter when around 50,000 villages, towns and cities of India have absorbed this change of Khakhi Shorts. Then, a person is passing by you in white shirt and wood brown/coffee colour trouser. Will he or precisely his uniform, inspire you to think of association with RSS? There is hardly any possibility. Because trousers are common in life, shades of wood brown or coffee are equally common. And normally, we do not notice common things. We are attracted to unique. We tend to remember the different one and Khakhi Shorts are different.

Here is the lesson. If your brand is identified with a unique visual or with a particular colour, think hundred times before changing them. The moment you change such unique visual or colour; brand loses its unique identity as well. This loss affects brand recall and ultimately sells register in a long run. Let’s wait and watch what happens with RSS decision?

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In Marketing, Perception is Everything

February 18, 2016
Kirit JAsani

Kirit JAsani

We experience the world around us with one or more of the five senses, which includes touch, sight, sound, taste and smell. Through these sensory experiences we gain knowledge of various elements in our environment and at the same time those experiences also help in deciding on response action. Essentially, these experiences build perception and we act on those perceptions. So, for a marketer these perceptions are of prime importance.

Three soapLet’s explore perception of three brands of soap. Dettol, this brand of Reckitt Benckiser is mostly used to clean and protect your skin from germs. Unilever’s Lifebuoy also stands on the same attribute of advance germ protection. On the other hand Wipro’s Santoor brand is focused on younger looking skin with its sandalwood and turmeric ingredients.
So, as a customer when we start using Dettol or Lifebuoy soap we develop an experience on the parameter of germ protection, but when we use Santoor soap our experience remains focused on younger looking skin. If this experience is good customer would continue with the brand and if the experience is bad the brand will be no more in consideration of future buying.

Now, all these brands have extended into the segment of hand wash. So let’s first understand why hand wash is important? Washing hands with soap and clean water is of critical importance to avoid getting sick and spreading germs to others. Especially washing hands before any meal is extremely necessary in India, because at least to eat roti it is necessary to touch it by hands. This is exact moment when a germ can enter your body and chances of getting sick get increased.

Three hand wash

Now, based on a perception, which brand of hand wash you would buy? Obviously the one which kills germs, right! It can be Dettol Hand Wash or Lifebuoy Hand Wash or any other brand which you think can give you germ-free skin. But the probability of using a brand of hand wash, which promises you younger-looking skin, is extremely thin. Though the brand has not been extended in a too distant segment, I still doubt on the acceptability. A product can enter a house due to promotional benefits, but they are short term. I am no astrologer to predict a future of any brand, but broadly based on perception, I can say the brand which holds a strong perception of Germ Protection or Germ Killing will get succeeded. Let’s wait and watch what happens in a long run!

Remember, create a strong perception about an attribute in your marketing and do not extend such a brand in a segment where that attribute is not making practical sense.

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It’s shockvertising!

January 27, 2016
Kirit JAsani

Kirit JAsani

Broadly, an element of shock helps in differentiating your communication. In major cases, it also makes the communication more memorable and grabs immediate attention. But shock is not an easy element to deal with.

If shock is a dominating factor in your advertising than your ads can fall in shock advertising or shockvertising category. By definition it means, ‘deliberately, rather than inadvertently, startles and offends its audience by violating norms for social values and personal ideals’. So, if an ad disregards a tradition, intentionally challenges social or moral code, displays images or words that are horrifying, terrifying, or repulsive it should be seen as shock advertisement.

Horny poleHeavy use of shockvertising is observed in public policy, service, health and cause segments. Here ads are designed to grab attention and create a buzz so awareness of a particular issue becomes a point of focus and it can cut through the clutter of messages. One such public issue is noise pollution resulting from ever increasing vehicle traffic and excessive honking. To address this issue, somewhere in May 2015, 93.5 Red FM in association with the Mumbai Traffic Police launched a campaign ‘Don’t be horny’. Under this initiative Radio Jockeys (RJs) from Red FM talked and discussed various aspects of noise pollution, especially the problem of honking on Mumbai streets with all the listeners, traffic authorities and doctors. In the month of June 2015, Lions Club Thane in association with Thane Traffic Police replicated the same campaign in Thane. Towards the end of 2015, Ahmedabad witnessed many pole kiosks with message ‘DON’T BE HORNY’.

Good initiative! But I am sure this headline must have put many parents and elder members of family in an awkward situation, when being asked by their kids, what is horny? Primarily horny is used for its vulgar meaning of feeling great sexual desire. In no way, it means to make a loud noise using vehicle horn or excessive use of horn or a person who uses a horn beyond a reasonable limit.

Further, perceptual defense becomes of prime importance here. Perceptual defense is the tendency for people to protect themselves against ideas, objects or situations that are threatening or disturbing. This means, if a consumer finds a certain kind of advertising content threatening or disturbing, that message will be filtered out. In many cases, an acronym of French Connection United Kingdom – FCUK is observed as offensive or disturbing; the same way horny might be considered as disturbing by many. For this reason the message ‘don’t be horny’ may get filtered out.

Therefore, be extra conscious, if your communication contains an element of shock. Also don’t use shockvertising too frequently considering its long-term effect on brand.

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Is a good brief reason of good work?

January 11, 2016
KJKJ

Kirit JAsani

Yes, no doubt about that. You dig a little in any good communication piece and soon you will know there was a good brief, a clear brief from the client. But that is only one side of the coin; the other side is equally important, how agency worked on that particular brief.

The level of clarity in brief, most of the time gets reflected in the work. But, still from no brief to ambiguous brief incidences keep on surfacing. I believe, when a client shares a clear brief and agency acts on that brief, the resulting work would be very impactful. In another way, this justifies famous words of David Ogilvy, ‘Clients get advertising they deserve’.

Majority of those, who are responsible to give brief understand the importance of clarity in brief. But when Spotlight Communication was working with Italia Group, I found Mr. Nandan Deshpande (then brand manage) was exceptionally good in giving a clear brief. His brief for creative always intended to result in a piece of communication, which can connect the target audience in a correct sense. While working on Piccolo Porcelain Mosaic, Mr. Nandan briefed our agency for one campaign targeted to architects and Interior designers. He was clear; Architects and Interior Designers always need freedom in creation. We have 70 colours, 5 sizes and 2 looks in Piccolo Porcelain Mosaic. Essentially we offer a wide choice. If the campaign can connect this freedom with choice of colours we can expect a good result. It was a crystal clear brief.

Now, that was our turn to come out with a creation which stays true to the brief. We proposed a campaign with a line ‘More Colours More Freedom’. In this campaign all creatives were developed in black-white treatment, except the colour in core visual. Visuals were selected, which are normally seen in black-white e.g. Penguin. We changed the white part of Penguin with various colours and associated it with the headline More Colours More Freedom! This solution stayed on brief and worked for the client. I must say such an effective campaign would have not been realized without a clear brief by Mr.Nandan Deshpande.

Piccolo 01

 

More colour 3 ads

So, if you are in a position to give brief, be damn clear in your brief. If you are expected to work on a brief, justify the brief in totality.

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